If you change your mind, you can return your order within a maximum of 14 days* via your customer account or the returns portal for your delivery country. Conditions vary depending on the delivery area: you will find them below.
At a glance
*The 14-day period starts from the date your order is delivered to your home or, for relay point deliveries, from the date you actually collect your parcel. For Click & Collect orders, it starts from the day you collect your order in store. After this period, no returns can be accepted.
Once we receive your return, the items are inspected. Shoes must be returned in their original condition, unworn, with their box, dust bags, papers, tote bag and all accessories provided. Soles must be intact and the protective film, where present, must not have been removed.
If the tote bag is not returned, €10 will be deducted from your refund.
Once your return has been approved, we proceed according to the option you chose: refund, credit note or exchange. Refunds are issued to the payment method used for the order. Depending on your bank, funds may take a few days to appear.
Submit your request via your customer account or the France & EU returns portal, also available at the bottom of our website. Four options are available:
Free return in store
Once you have registered your request on the portal, drop off your return free of charge at our boutique, 20 rue Beaurepaire, 75010 Paris. You can choose a refund, a credit note or an exchange.
Return for a credit note
The return is free. A prepaid label is offered on the portal. Once your return has been received and inspected, you will receive a gift card by email, valid for 1 year and non-refundable once issued.
Return for a refund
Return costs start from €7.50 and are deducted from your refund. The label offered on the portal must be used within 14 days of your request, by dropping off your parcel at a Shop2Shop by Chronopost relay point (see the list of relay points). After this time, the return will no longer be possible.
Return for an exchange
Request your exchange directly on the portal, subject to availability of the model, colour or size. The return is free. Shipping of the new pair is payable by you, from €4.90.
Submit your refund, credit note or exchange request via the France & EU returns portal.
Return costs are payable by you. They vary depending on the country and the delivery method chosen (Standard or Express), and are shown on the portal. For refunds, they are automatically deducted from the amount refunded.
For exchanges, subject to availability, the return is free. Shipping of the new pair remains payable by you, depending on the destination country.
For orders delivered outside the European Union or to the French overseas territories, submit your request via the international returns portal. Return costs vary depending on the country and the delivery method chosen (Standard or Express). They are shown on the portal and deducted from the refund.
If the parcel is not collected within the carrier's deadline, or is refused and returned to sender, the return shipping costs charged by the carrier are payable by the customer and deducted from the refund. The refund is issued once the parcel has been received and inspected at our premises.
For a purchase made in our Paris boutique, you have 14 days from the date of purchase to bring your pair back to the boutique, in its original condition and with your proof of purchase. In-store purchases can be exchanged or credited only: no refunds are possible.
Our customer service team is happy to answer any questions: contact@patriciablanchet.com or +33 (0)1 42 02 35 85.
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