Frequently asked questions

A collective of designers on a mission to start a revolution: one that lets your feet feel safe, pampered, magnified and adored.

Above all, this family collective wants to pay tribute to femininity, and to offer women carefully crafted designs where shoes become a luxury accessory, a jewel, a feast for the eyes and a joy for the soul

Patricia and her team are 100% Parisian. Their shoes are handmade in Spain, where an unrivalled savoir-faire still exists for crafting refined, feminine, fabulous, wonderful shoes. Just like you.

First of all, congratulations on your purchase: you can be proud of yourself!

Mainland France: allow 48 to 72 hours after shipping, for orders placed before 1 pm Monday to Friday. Orders placed on Friday after 1 pm ship the following Monday. You'll receive a tracking number by email, and Colissimo will keep you updated by email or text message.

Europe: allow around 3 to 8 working days.

Rest of the world: allow between 5 and 30 days depending on the country and customs clearance. The exact delivery time is shown when you order. For some destinations where standard delivery isn't available, express delivery is on us.

In-store pickup: your order is ready the same day (except Sundays and public holidays) at 20 rue Beaurepaire, 75010 Paris, République metro. You have 14 days to collect

Start by tracking your parcel with the tracking number sent to you by email. A delay of 24 hours or more can happen for reasons beyond the carrier's control: the tracking will let you know.

If the delay seems unusual, or if tracking isn't showing, email us at contact@patriciablanchet.com or call us on +33 (0)1 42 02 35 85. We'll look into it for you and file a claim with the carrier if needed. Investigations can take a few days, but we'll keep a close eye on your parcel until a solution is found.

A little tip: double-check your phone number and email when ordering. That's how the carrier keeps you informed.

Yes! You can pay in 3 interest-free instalments with Klarna or 4 interest-free instalments with PayPal. Simply choose the option at checkout.

The price adapts to your country. Within the European Union, prices include the VAT of your country (for example 21% for Belgium). Outside the European Union, taxes and any customs duties are calculated according to your country's rules.

Within the European Union: no, everything is already included in the price.

Outside the European Union and French overseas territories: taxes and customs duties are calculated at checkout by our partner Global-e. Depending on your country, they are either included in the price or paid at checkout. If not, they remain payable on delivery, according to your country's rules.

Nothing could be easier: at checkout, enter your code in the box provided (gift card, promo code or store credit). Mind the upper and lower case letters: copying and pasting the code is the safest option.

You can use several gift cards at once, or use one only partially: the remaining balance stays available until it expires.

Yes! All gift cards, bought online or in store, can be used on our website and in our Paris boutique, until their expiry date.

A gift is a gift, isn't it? Gift cards cannot be exchanged for cash. If you return a pair bought with a gift card, we'll recredit your card with the amount used. Please note that its validity period stays the same.

Good news: the balance is waiting for your next purchase! Just enter the same code. Isn't life wonderful?

No rush, you have plenty of time to find your treasures: it's valid for 1 year, online and in store. Happy?

You have 14 days to submit your request, from your customer account or the returns portal for your country:

France and European Union returns portal
International returns portal

Remember to send back the tote bag with your shoes: otherwise, €10 will be deducted from your refund. All the details are in our returns policy

Exchanges are possible within 14 days of receiving your order. Submit your request on the returns portal for your country, then choose the model and size you'd like, subject to availability.

In France, the return is free and only shipping for the new pair is payable by you (from €4.90).

Store credit comes as a gift card valid for 1 year, sent by email. Once issued, it is non-refundable. In France, returns for store credit are free.

As soon as we receive your shoes, provided they are intact and returned on time, we refund you within the week (except during holiday periods). Your bank then usually takes 48 to 72 hours to process it.

With PayPal, refunds can take a little longer, but rarely more than 15 days.

Using the same payment method as your order:

Bank card: the amount is credited back to your account. It may appear under the name "Shopify Payments", our payment platform, rather than "Patricia Blanchet".
PayPal: the amount is credited back to your PayPal account.
Gift card: it is recredited with the amount used, ready for your next purchase.

Yes. Patricia Blanchet shoes are generally made on fairly narrow lasts. Ankle boots are deliberately snug over the instep, for support that lasts.

If they really are too tight, you have two options: send them back within the return period, or, if they're almost there, take them to your cobbler (the nearest, but above all the nicest) and ask them to stretch them. It's quick, inexpensive and works wonders.

Patricia loves leather, and that's what she uses to make her shoes: the lining is leather, and so is the sole.

For the upper, when it isn't leather, she chooses nubuck, metallic nubuck or embossed metallic nubuck. Materials that will always put you in the spotlight.

And of course, she adores glitter. As we write these lines, we still don't know who loves the other more: Patricia or glitter.

With love! These are delicate shoes that deserve some pampering to last.

Nubuck and metallic nubuck: waterproof them before wearing, then regularly, for example every seven wears.

Leather: use a leather waterproofing cream. Shoe polish remains the best way to keep them shining.

Glitter and sequins: do not use any spray or waterproofing product, as it could make the colour run.

Need more advice? See each product page and our Materials and care

The soles are leather, coated with a varnish that gives them a vintage look. This varnish can be a little slippery at first: you can help it wear off with sandpaper, or let it disappear naturally by wearing your shoes at home. It usually wears off within half a day to a day.

The raw grey leather of the sole then appears: this is completely normal. Keep an eye on its wear and don't wait too long before having a protective sole fitted.

They are delicate and should be treated like jewellery. Take care of the leather, and keep an eye on the sole and heel. If anything happens, your cobbler will make your life easier and extend the life of your shoes.

Keep them in your wardrobe, away from light that could damage their colour. Patricias love company: before leaving them alone all day, give them a brush and a little chat to reassure them. A good Kubrick or Welles, or a bit of jazz on the radio, will do the trick.

Going on holiday and can't take them all? Leave the ones staying behind with your best friend or your sister, so she can look after them, read them a bedtime story and send you news over FaceTime. A Patricia left alone should always be in trusted hands.