Welcome to the website of designer Patricia BLANCHET!
This website is dedicated to the promotion and sale of PATRICIA BLANCHET shoes and accessories online.
The website of designer Patricia BLANCHET, available at www.patriciablanchet.com, is published by BIBL, a French simplified joint-stock company (société par actions simplifiée) with a share capital of 100,000 euros, registered since 29 March 1993 with the Paris Trade and Companies Register under number B 390 594 745, whose registered office is located at 20, rue Beaurepaire, Paris (10th), telephone: +33 (0)1 42 02 35 85, email: contact@patriciablanchet.com.
The Publication Director is Mr Renaud BLANCHET, President of BIBL.
The Site is hosted by Shopify Inc., 151 O’Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada. Registration number: 426160-7.
1. DEFINITIONS
For the purposes of these terms and conditions, the singular includes the plural and vice versa, and the following definitions apply to capitalised terms:
1.1 “Product”: any item marketed under the PATRICIA BLANCHET® brand and offered for sale by the Company on the Site.
1.2 “Customer”: any User making a purchase on the Site, with or without creating a Customer Account. The Customer is exclusively a natural person acting for non-commercial purposes who is:
1.3 “Terms and Conditions”: the terms of use of the Site and of sale of the Products on the Site, as accepted by Users and Customers;
1.4 “Customer Account”: the personal account created by the Customer in order to order Products on the Site;
1.5 “Delivery Time”: the period between the date the Order is confirmed and the date the Products are delivered to the Customer;
1.6 “Delivery Costs”: the shipping costs payable by the Customer for the delivery of the Product(s) to the delivery address provided by the Customer when placing the order.
1.7 “Delivery”: shipment of the Product to the Customer by a subcontractor of the Company within the Territory.
1.8 “Price”: the unit value of a Product, inclusive of all taxes, with Delivery Costs payable by the Customer.
1.9 “Territory”: all the countries to which the Company offers delivery on the Site.
1.10 “Site”: the e-commerce website available at www.patriciablanchet.com, published by the Company, through which the Company offers the Products for sale online.
1.11 “Company”: BIBL, publisher of the Site, owner and operator of the Products worldwide.
1.12 “User”: any person using the Site.
2. PURPOSE
The purpose of these Terms and Conditions is to set out the conditions under which Users may use the Site and the terms of sale of the Products between the Company and its Customer.
By using the Site, the User accepts the following Terms and Conditions entered into with the Company.
These Terms and Conditions apply, to the exclusion of any others, to all Orders placed on the Site between the Company and the Customer for Delivery within the Territory. They prevail over any statement or information on the Site or in other publications by or about the Company.
The User acknowledges having read and accepted these Terms and Conditions without reservation, modification or restriction.
The User may print these Terms and Conditions or save them in PDF format on a durable medium.
3. REGISTRATION ON THE SITE
3.1 Registration on the Site is free and optional. The Customer may order with or without a Customer Account. Creating a Customer Account makes it possible, among other things, to track orders.
To access these services, the Customer must create a Customer Account by registering on the Site via the “My Account” tab.
When registering on the Site and creating a Customer Account, the Customer logs in using their email address and a verification code sent to them, both of which are strictly personal and confidential. The information provided by the Customer when registering and each time they use the Site is stored by the Company under the conditions, including retention periods, set by the laws and regulations in force in France.
3.2 The Customer undertakes not to allow any third party to access and/or use their Customer Account. The Customer is solely responsible for any use, even without their knowledge, of their Customer Account and/or login details by a third party, and shall bear the consequences alone. The Customer undertakes to inform the Company without delay of any use of their Customer Account and/or login details by a third party.
Unless expressly authorised in advance by the Company, the Customer shall not create or use any Customer Account other than the one initially created in their name on the Site, whether under their own identity or that of a third party.
3.3 The Customer undertakes to comply with the following cumulative conditions: the Customer must complete the fields of the Site’s registration form and undertakes to provide the Company only with complete and accurate information. In particular, the Customer must provide their postal address, telephone number and email address.
So that the Company can provide a quality service, the Customer undertakes to update the information provided through their Customer Account as soon as possible, in particular their postal and banking details and email address. The Customer is solely responsible for any direct or indirect loss they may suffer if this information is not updated, and shall bear the consequences alone.
3.4 In the event of non-compliance with the Terms and Conditions, the Company reserves the right to automatically delete the Customer Account, without compensation, after sending a formal notice by email that has remained unanswered for more than thirty (30) days. In the event of a breach or serious misconduct by the Customer, the Customer Account will be deleted automatically, without notice or compensation.
4. PRODUCTS
4.1 The Products offered for sale on the Site are described in their respective product pages as accurately as possible, in particular as regards their price, size, shoe size and specific features.
Customers are specifically advised to pay attention to possible size variations between models and shapes of Products.
To assist Customers in their choice, the Company provides a size chart for each relevant model as well as a Customer Service team for any questions or clarifications.
4.2 The photographs and illustrations accompanying the Products on the Site have no contractual value and shall not engage the Company’s liability.
4.3 Product offers and prices displayed on the Site are valid as long as they are visible on the Site and available for sale.
The Customer is reminded that adding a Product to the cart does not constitute confirmation of the order.
5. CUSTOMER SERVICE
For any question about the Products, the Site or these Terms and Conditions, the Company’s Customer Service can be reached:
6. ORDERING PRODUCTS
6.1 The Customer may place an order:
6.2 On the Site, the ordering process consists of the following steps:
6.3 Any order constitutes acceptance by the Customer of the prices and descriptions of the Products available for sale.
The Customer is strongly advised to keep a copy of their order on paper or on a reliable and durable medium.
6.4 If the order is not confirmed by the Company, it shall not be deemed to have been accepted.
6.5 The Company undertakes to fulfil orders received on the Site and duly confirmed, subject to stock availability.
If one or more Products ordered on the Site are unavailable, the Company undertakes to inform the Customer by email. The order for that Product will then be cancelled and its price refunded, while the rest of the order remains firm and final.
6.6 The Company reserves the right to cancel or refuse any order from a Customer for a legitimate reason, such as a supply difficulty for a Product, a problem with the order or delivery, an abnormal order, or an existing dispute concerning a previous order, in particular its payment, or systematic returns of Product(s) by the Customer. The Company shall in no event be held liable on this basis.
6.7 The Company reserves the right to limit the number of Product(s) purchased by a Customer per order on the Site. For any order of more than five (5) Products on the Site, please contact the Company’s Customer Service.
6.8 The Company will inform the Customer by email only. The Customer is therefore asked to check their inbox regularly.
7. PRICE AND PAYMENT
7.1 Prices of Products on the Site are inclusive of all taxes, in the currency displayed on the Site according to the delivery country, excluding Delivery Costs, which vary according to the chosen delivery location.
The Company reserves the right to change its prices at any time without notice. Products will be invoiced at the prices in force when the order is confirmed by the Company.
In the event of an input, printing, publication or calculation error resulting in a Price that is clearly lower than the Price normally charged on the Site or on the reference market for the Product(s) concerned, the Order may be cancelled even if it has been automatically confirmed by the Company.
The Customer will be informed by email as soon as possible so that they may, if they wish, place a new Order at the correct Price.
7.2 Payment for Products is made on the Site, in the currency displayed at checkout, by:
Card payments are secured by Shopify Payments. Klarna instalment payments are processed through the payment provider Mollie. The banking details provided by the Customer are transmitted directly in encrypted form, without passing through the Site.
In accordance with Article L. 132-2 of the French Monetary and Financial Code, a commitment to pay given by means of a payment card is irrevocable. By providing their bank card details, the Customer authorises the Company to debit their card for the amount corresponding to the price of the order placed on the Site.
To this end, the Customer confirms that they are the holder of the bank card to be debited and that the name on the card is their own. The Customer provides the sixteen digits and expiry date of their bank card and, where applicable, the security code.
If the order price cannot be debited, the sale of the Products will be automatically terminated and the order cancelled. The Company uses all means to ensure the confidentiality and security of data transmitted on the Site through its payment providers.
7.3 The Customer undertakes to pay the full Price when placing the order.
The order will only be confirmed by the Company once the full Price has been received.
The Products remain the property of the Company until full payment of the price by the Customer.
8. SHIPPING AND DELIVERY
8.1 No order will be shipped without prior confirmation by the Company.
8.2 Products will be delivered to the address provided by the Customer when ordering. No changes can be made after shipment.
8.3 Except during sales, holiday and festive periods, any order placed on the Site from Monday to Friday before 1 pm and duly confirmed by the Company will be prepared and shipped the same day.
Orders placed on a Saturday, Sunday or public holiday will be processed on the next working day.
8.4 The order will be delivered according to the Customer’s choice:
A - to the delivery address provided when ordering:
B - to a pick-up point, where this delivery option is offered to the Customer when ordering.
C - at the Company’s registered office, BIBL, 20, rue Beaurepaire, 75010 Paris, France.
8.5 For international deliveries, taxes, customs duties or other charges may apply depending on the destination country and the local regulations in force.
Where the order is handled by Global-e, applicable taxes and any customs duties are calculated in accordance with the rules of the destination country. Depending on the options offered at checkout, these amounts may be included in the price of the Products or shown and charged to the Customer at the time of payment.
Where duties and taxes are not included or paid at the time of ordering, they remain payable by the Customer in accordance with applicable regulations.
8.6 To track an order in progress, the Customer may check their Customer Account, the website of the delivery partner, or contact Customer Service.
8.7 The Order will be delivered in a single shipment to the Delivery address provided by the Customer when ordering. When several Products are ordered, the Order may nevertheless be split into several parcels at the Company’s discretion.
The Customer is solely responsible for any failed Delivery due to missing information when ordering or an error by the Customer in their contact details or those of the Delivery location, in particular their surname, first name, address, mobile telephone number or email address, resulting in the loss of the Products. In this case, the Customer remains liable for payment of the Products.
No change to the Delivery location can be made after the Order has been shipped.
8.8 The Order will be delivered by the transport providers (hereinafter the “Carrier”) offered when ordering, depending on the destination country and the delivery method selected by the Customer. For international deliveries handled through Global-e services, the applicable delivery terms and times are those shown to the Customer when ordering.
8.9 The Customer may arrange a later delivery date according to the terms set by the Carrier.
8.10 Delivery times may vary depending on the availability of the Products ordered and run from the date the Order is shipped by the Company.
They are expressed in working days and correspond to the average preparation and transport times of the Order by the Carrier.
8.11 The Company and the Carrier will make every effort to meet the Delivery date or time indicated to the Customer when ordering.
Should the Delivery time not be met, in particular due to weather conditions, the Customer will be informed as soon as possible. The Customer retains the rights granted under the French Consumer Code in the event of late or failed Delivery.
8.12 The Customer may track their Order in their Customer Account or contact the Company’s Customer Service (see Article 5 of these Terms and Conditions).
8.13 In accordance with the French Consumer Code, the Company undertakes to deliver the Products on the date or within the time indicated to the Customer when ordering.
If the Company fails to meet its delivery obligation, the consumer Customer may, after giving the Company formal notice to deliver within a reasonable additional period and if the Company fails to do so within that period, terminate the contract in writing.
The Customer may, however, terminate the contract immediately if the Company refuses to deliver the Products, if it is clear that it will not deliver them, or if the delivery date or time is an essential condition of the contract for the Customer.
8.14 The Customer agrees, if requested by the Carrier, to prove their identity with a valid official document and, if necessary, to provide the reference number assigned by the Company to their Order and sent to them in the Order confirmation email.
If the Customer is unable to receive the Order in person, they must appoint a third party to represent them, holding a power of attorney and a photocopy of the Customer’s identity card.
8.15 The Customer undertakes to be present at the Delivery address on the day and throughout the time slot indicated by the Carrier.
The Customer undertakes to sign the delivery note presented by the Carrier, on which they must write any precise and concise reservations regarding the Products delivered. The Customer should in particular count the number of parcels delivered.
If the Customer is absent at the time of Delivery, the Carrier will attempt a new delivery or make the parcel available according to its own procedures.
If the parcel is not collected within the time allowed by the Carrier, or if it is refused and returned to the sender, the return costs actually charged by the Carrier and legally chargeable to the Customer may be deducted from the refund amount. The refund will be made after the parcel has been received and checked at the Company’s premises, subject to applicable legal provisions, in particular regarding the right of withdrawal.
8.16 The Customer must check the condition and packaging of the Products upon Delivery.
The Customer is responsible for making any necessary reservations and complaints, or even refusing Delivery, if they notice any anomaly, defect, damaged or opened parcel, or missing or defective Product(s).
Such reservations and complaints must be sent without delay to the Carrier and/or the Company, by email to contact@patriciablanchet.com or by registered letter with acknowledgement of receipt, postmark as proof, to: BIBL, 20 rue Beaurepaire, 75010 Paris, France.
In the absence of a complaint to the Carrier and the Company, the Products are deemed to have been accepted without reservation by the Customer, without prejudice to the exercise of their right of withdrawal and legal guarantees.
9. RIGHT OF WITHDRAWAL
9.1 – Principle
In accordance with Articles L221-18 to L221-28 of the French Consumer Code, the Customer has fourteen (14) calendar days to exercise their right of withdrawal, without having to give any reason or bear any costs other than those provided for by law.
For an order delivered to a home address, this period runs from the date on which the Customer, or a third party designated by them other than the Carrier, takes physical possession of the Product.
For delivery to a pick-up point, the period runs from the date on which the Customer, or a third party designated by them, takes physical possession of the parcel.
For an order placed online and collected in store (Click & Collect), the fourteen (14) day period runs from the date on which the Customer takes physical possession of their order in store.
Where several Products forming part of the same order are delivered separately, the period runs from receipt of the last Product, in accordance with applicable legal provisions.
The Customer must notify the exercise of the right of withdrawal before the fourteen (14) day period expires by means of an unambiguous statement expressing their decision to withdraw and identifying the order concerned.
This notification may be made in particular:
When using the dedicated online withdrawal function, the Customer receives an acknowledgement of receipt of their request on a durable medium in accordance with applicable regulations.
9.2 – Return conditions
After notifying their decision to withdraw, the Customer has fourteen (14) days to send back or return the Products to the Company, in accordance with Article L221-23 of the French Consumer Code.
The Customer may handle and try on the Products to the extent necessary to establish their nature, characteristics and functioning. The Customer may be held liable for any diminished value of the Product resulting from handling beyond what is necessary for this purpose.
The Customer is asked to return the products in their original condition, together with any accessories and their original packaging.
In particular, shoes must not have been worn beyond reasonable trying on.
Return costs are borne by the Customer, unless the Company covers them as part of a commercial option offered to the Customer.
9.3 – Refund in the event of withdrawal
If the right of withdrawal is validly exercised:
The refund is made without undue delay and no later than fourteen (14) days from the date on which the Company is informed of the Customer’s decision to withdraw.
The Company may, however, withhold the refund until it has received the Products back or until the Customer has supplied proof of having sent them, whichever is earlier.
The refund is made using the same means of payment as that used for the order, unless the Customer expressly agrees to another means that does not incur any fees for them.
Return costs remain the responsibility of the Customer, unless the Company covers them.
9.4 – Commercial returns, exchanges and store credit
Independently of the legal right of withdrawal, the Company may offer the Customer commercial return, exchange or store credit options via the dedicated portal.
The conditions, costs and time limits applicable to these commercial options are set out in the Returns and Refunds Policy available on the Site.
These commercial provisions cannot deprive the Customer of the rights granted to them by law, in particular their legal right of withdrawal where applicable.
9.5 – Exceptions
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply in particular to:
10. LEGAL GUARANTEES
10.1 The Company is subject to the legal guarantee of conformity under Articles L.217-1 et seq. of the French Consumer Code and the guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code.
Specific information relating to after-sales service or any commercial guarantee is, where applicable, provided on the detailed Product page.
The Customer must ensure that the Products delivered correspond to their Order. For any information request, the Customer should contact Customer Service.
LEGAL GUARANTEE OF CONFORMITY
The consumer has a period of two years from delivery of the goods to obtain the application of the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.
Where the contract for the sale of goods provides for the continuous supply of digital content or a digital service for a period of more than two years, the legal guarantee applies to that digital content or digital service throughout the planned period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared.
The legal guarantee of conformity requires the trader, where applicable, to provide all updates necessary to keep the goods in conformity.
The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without significant inconvenience to them.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement.
The consumer may obtain a price reduction while keeping the goods, or terminate the contract and obtain a full refund upon return of the goods, if:
1° The trader refuses to repair or replace the goods;
2° The repair or replacement takes place after a period of thirty days;
3° The repair or replacement causes significant inconvenience to the consumer, in particular where the consumer permanently bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;
4° The lack of conformity persists despite the seller’s unsuccessful attempt to bring the goods into conformity.
The consumer is also entitled to a price reduction or to terminate the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. In that case, the consumer is not required to request repair or replacement first.
The consumer is not entitled to terminate the sale if the lack of conformity is minor.
Any period during which the goods are unavailable for repair or replacement suspends the remaining guarantee period until the repaired goods are returned.
The above rights result from Articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who obstructs in bad faith the application of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund upon return of the goods.
10.2 – Exercising the legal guarantees
For any request relating to the legal guarantees, the Customer may contact Customer Service at contact@patriciablanchet.com, stating their order number and the nature of the problem.
The Company handles requests in accordance with applicable legal provisions, without prejudice to the Customer’s rights under the legal guarantee of conformity and the guarantee against hidden defects.
11. INTELLECTUAL PROPERTY
11.1 Rights to the Site and its content
The Site, the Products offered and the databases integrated into it are the exclusive property of the Company.
Accordingly, any extraction, partial or total reproduction or transfer of the Site and/or its elements, such as databases, and any use other than consultation on the Site, are strictly prohibited without the prior written authorisation of the Company, except for the exceptions provided for and strictly regulated by the laws in force, in particular the French Intellectual Property Code.
11.2 Rights to the trademarks and domain name of the Site
The names, designations and identifying signs of any kind (such as logos or figurative marks, product and service names) cited and reproduced on the Site are the property of the Company and/or, where applicable, of Ms PATRICIA BLANCHET. No use, even partial, reproduction, representation or imitation may be made of them by the User without the prior written authorisation of the relevant owners. Any breach of this obligation constitutes, in particular, an offence of counterfeiting or unfair competition, exposing its author to legal proceedings and civil and criminal penalties.
In particular, the PATRICIA BLANCHET® sign is a registered trademark, the exclusive property of the Company and of Ms PATRICIA BLANCHET. Any reproduction or representation of the trademark, its logo and any related distinctive signs without prior written authorisation constitutes an act of counterfeiting, or at the very least a reprehensible act, exposing the offender(s) to legal proceedings and to heavy civil and criminal penalties as defined, in particular, by the French Intellectual Property Code.
11.3 Rights to the creations, designs and models of Products
The creations and models sold by the Company are works and/or designs and models that are the exclusive property of Ms PATRICIA BLANCHET and of the Company. Any reproduction or representation of these works and/or designs and models, or of any similar or identical form, without prior written authorisation constitutes an act of counterfeiting, or at the very least a reprehensible act, exposing the offender(s) to legal proceedings and to heavy civil and criminal penalties as defined, in particular, by the French Intellectual Property Code.
12. PROTECTION OF PERSONAL DATA
The protection of personal data is of paramount importance to the Company, which complies with the French Data Protection Act No. 78-17 of 6 January 1978 and the provisions of the General Data Protection Regulation (GDPR) No. 2016/679 of 27 April 2016.
Accordingly, and in compliance with these provisions, the purpose of this privacy policy is to explain the principles and measures implemented on this site and to inform you of:
This privacy policy applies to all of the Company’s services. The Company thanks you for reading it in full before using its site and providing any personal data.
It may be updated regularly.
12.1 What data does the Company collect?
The Company collects and processes in particular:
12.2 When does the Company collect your personal data?
The Company collects the data you voluntarily provide, in particular when:
When you fill in fields, mandatory information is marked with an asterisk: this information is necessary for the Company to fulfil its obligations towards you, namely to provide you with the product/service, information or newsletter requested.
If this mandatory information is not provided, the Company will not be able to provide the Products and information you expect.
Certain information, in particular technical information (your computer’s IP address) or information about your use of the Company’s site and its features, is collected automatically through cookies as a result of your actions on the site.
On your first visit, a banner allows you to accept or refuse cookies that are not necessary for the Site to function, in particular audience measurement and advertising cookies.
These cookies are only placed with your consent. You can change your choice at any time.
Cookies have a maximum lifespan of thirteen (13) months.
Refusing non-essential cookies does not prevent you from using the Site.
The Company may collect anonymous data on the flow and traffic generated when your computer is connected to the site, such as: internet service provider, IP address, type and version of browser used, connection duration, etc. This data is collected in particular to meet legal obligations and may also be used for statistical purposes to analyse Site traffic and improve it by adapting it to the needs and preferences of the User. This data is never used on a named basis.
12.3 How will the Company use your data?
The Company uses your personal data in the context of a contract for one or more of the following purposes:
If you wish to unsubscribe from these newsletters, a link is available in each email; you may also contact the Company to be removed from this mailing list;
12.4 How long does the Company keep your personal data?
The Company keeps your personal data for no longer than necessary to fulfil the purposes for which it was collected (see point 2).
Your personal data will therefore be kept for the duration of the contractual relationship with the Company and archived for three (3) years after the end of that relationship, unless it is of administrative, accounting or legal interest, in particular to establish proof of a right or contract.
If you subscribe to the Site’s newsletter, you may at any time adjust the information you wish to receive or unsubscribe via the link provided in each newsletter or marketing message.
12.5 Who will receive your personal data?
The Company undertakes not to communicate, assign or transfer personal data as a whole to third parties without first obtaining your written consent.
However, the Company may transfer your personal data to the service providers it works with, for the purposes mentioned above and only to the extent necessary to perform the tasks entrusted to them.
These providers include: Shopify (Site hosting and order management), Shopify Payments, Mollie, Klarna and PayPal (payment), Global-e (international orders), Colissimo and Chronopost (delivery and returns), ReturnGO and Baback (returns portals), Shopify Inbox (communication with Customer Service), Klaviyo (sending emails and text messages), as well as Meta and Google (audience measurement and advertising, only with your consent).
These providers will always act in compliance with applicable data protection laws and will pay particular attention to the confidentiality and security of this data, in line with our commitment as data controller.
Your personal data may be disclosed pursuant to a law, regulation, or decision of a regulatory or judicial authority and, if necessary, to protect the rights and interests of the Company.
12.6 Where will your personal data be stored?
Personal data may be stored and processed by the Company and by the providers it uses for the purposes described in these Terms and Conditions and in its privacy policy.
Where data is transferred outside the European Economic Area, the Company ensures that the transfer is governed by a mechanism recognised by applicable data protection regulations.
12.7 How is your personal data protected?
The Company undertakes to take all measures to ensure the confidentiality and security of the personal data you have entrusted to it and to inform you of any security breach leading to the accidental or unlawful destruction, loss, alteration, disclosure of or unauthorised access to your personal data.
12.8 What are your rights regarding your personal data?
In accordance with the regulations in force, you have at any time:
You may exercise these rights at any time by contacting the Company with your request, a copy of an identity document and the address to which you would like the Company to reply:
By post: BIBL, 20 rue Beaurepaire, 75010 Paris, France;
By email: contact@patriciablanchet.com
A reply will be sent to you within one (1) month of receipt of your request, extended to two (2) months depending on the complexity of the request.
You also have the right to lodge a complaint with the French Data Protection Authority (CNIL).
12.9 Newsletter and marketing
The Customer may subscribe free of charge to the Site’s Newsletter to be informed of the Company’s offers, events and new Products available on the Site.
The Customer may at any time adjust the information they wish to receive or unsubscribe via the link provided in each newsletter or marketing message.
13. LIABILITY
13.1 The Company shall not be held liable for matters beyond its control, nor for any damage that may be suffered by Users or their technical environment, in particular their computers, software, equipment, networks (modems, telephones, etc.) and any equipment used to access or use the Site.
The Company uses all reasonable means at its disposal to ensure quality access to the Site but is under no obligation to achieve a specific result in this respect.
For maintenance purposes or for any other reason of its own, the Company reserves the right, without notice or information to Users, to interrupt, temporarily suspend or modify access to all or part of the Site, without such interruption, suspension or modification giving rise to any obligation or compensation on its part, whatever the loss suffered by the User or third parties as a result of such malfunctions or unavailability.
13.2 The Company shall not be held liable where non-performance or improper performance of the contract is attributable either to the Customer, to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure.
14. TERM AND UPDATES
These Terms and Conditions are entered into for an indefinite period from the User’s use of the Site.
These Terms and Conditions take effect on the date the order is confirmed and remain in force for the time necessary to deliver the Products to the Customer, until the Company’s guarantees and obligations expire.
They may change as the Site and the Company’s business evolve. The Terms and Conditions applicable to an order are those in force on the date of that order.
15. MISCELLANEOUS
15.1 If one or more provisions of these Terms and Conditions are held to be invalid or declared as such pursuant to a law, a regulation or a final decision of a competent court, the other provisions shall remain in full force and effect.
15.2 The fact that either party does not invoke a breach by the other party of any of the obligations set out in these Terms and Conditions shall not be interpreted as a waiver of that obligation in the future.
16. GOVERNING LAW, LANGUAGE AND JURISDICTION
16.1 These Terms and Conditions are governed by French law.
16.2 These Terms and Conditions are written in French. Any translation into another language is provided for information purposes only; in the event of any discrepancy, the French version shall prevail, without depriving the consumer Customer of the protection afforded by the mandatory provisions of the law of their country of habitual residence.
16.3 In the event of a dispute concerning the interpretation, performance or validity of these Terms and Conditions, the competent courts shall be determined in accordance with the applicable legal rules. The consumer Customer benefits in particular from the protective rules of territorial jurisdiction provided for by the French Consumer Code and the French Code of Civil Procedure.
The Customer is nevertheless invited to first contact the Company at contact@patriciablanchet.com in order to find an amicable solution.
The Customer is informed that, under Articles L.612-1 et seq. of the French Consumer Code, they may use a consumer mediator free of charge. The Company is a member of the Centre de la Médiation de la Consommation de Conciliateurs de Justice (CM2C), whose platform is available at www.cm2c.net. The mediator may also be contacted by post: CM2C, 49 rue de Ponthieu, 75008 Paris, France, by email: contact@cm2c.net or by telephone: +33 (0)1 89 47 00 14.
The Customer is informed that, in this context, a dispute cannot be examined by the consumer mediator where:
1° The Customer cannot show that they first attempted to resolve the dispute directly with the Company through a written complaint in accordance with the procedures set out, where applicable, in the contract;
2° The request is manifestly unfounded or abusive;
3° The dispute has previously been examined or is being examined by another mediator or by a court;
4° The Customer submitted their request to the mediator more than one year after their written complaint to the Company;
5° The dispute does not fall within the mediator’s scope of competence.
Failing an amicable settlement, the dispute may be brought before the competent court in accordance with the applicable legal rules.
APPENDIX: WITHDRAWAL FORM
(Please complete and return this form only if you wish to withdraw from the contract.)
To: BIBL, 20 rue Beaurepaire, 75010 Paris, France, contact@patriciablanchet.com:
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on: ……… / Received on: ………
Order number: ………
Name of customer: ………
Address of customer: ………
Signature of customer (only if this form is notified on paper): ………
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