Return conditions
If you change your mind, you can return your order to us within a maximum of 14 days* by making your request via the returns portal if your order was delivered in France, Belgium, the Netherlands, Luxembourg, Germany, Spain and Portugal, and by following the instructions provided on the returns form for all other countries.
On receipt of the shoes, if they are intact and everything is returned in the same condition: box in perfect condition, dust bag, papers, totebag, sole intact and plastic under the sole in place, we undertake to refund you or send you your credit note by email within a maximum of 7 days following receipt of your return parcel. In the event of a refund, you will be credited to the credit card, gift card or Paypal account used to make the purchase.
À réception des chaussures, si elles sont intactes et que tout est renvoyé à l'identique : boîte en parfait état, pochon, papiers, totebag, semelle intacte et plastique sous la semelle en place, nous nous engageons à vous rembourser ou à vous envoyer votre avoir par email au maximum dans les 7 jours suivant la réception de votre colis retour. En cas de remboursement, vous serez recrédité sur la carte bancaire, carte cadeau ou sur le compte Paypal ayant servi à l'achat.
*The 14-day period is calculated from the date your order is received at home, or from the date it is made available at a pick-up point. After this period, all returns will be denied.